Lawful use
The service must be used in accordance with Kenyan law. Illegal activity, including fraud and distribution of unlawful content, is prohibited.
Draft document. This text is a structured placeholder prepared with Kenyan data protection requirements in mind. It has not been legally certified and must be reviewed and approved before publication.
Network protection
Activity that harms the network or other customers - such as attacks, unauthorised access attempts or distributing malware - is prohibited.
Resale and sharing
Reselling or commercially redistributing a residential connection without our written agreement is not permitted.
Abuse and spam
Sending unsolicited bulk messages or harassing others through our service is prohibited.
Enforcement
We may investigate suspected breaches and, where necessary, suspend service. We contact customers before acting wherever it is practical to do so.