Service
Service is provided subject to availability at your location and to the technical conditions of our network. Advertised speeds are package speeds; actual performance may vary by location and network conditions.
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Subscriptions and billing
Packages are billed monthly. Your billing cycle and payment instructions are issued to you when your account is created.
Installation and equipment
Installation is quoted per site and scheduled after availability is confirmed. Ownership and care of installed equipment are explained to you before installation.
Suspension
Service may be suspended where a subscription is unpaid or where use breaches our Acceptable Use Policy. Service is restored once the matter is resolved.
Support
Faults should be reported through the support channels listed on our Support page so our technical team can assist.
Changes
These terms may be updated. Material changes will be communicated to customers.